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frequently asked questions

On which DVD players can I play a memories disc?

Most recent DVD players work well with HP memories discs. To play a memories disc, a DVD player must have the following capabilities:

  • Be compatible with Video CD (VCD) format, also known as Compact Disc Digital Video.

  • Be able to read CD-R or CD-RW media. The DVD user's manual usually (but not always), describes what types of media the player supports.

  • To interactively browse the pictures on a memories disc, the DVD player must support the Video CD 2.0 format. This is sometimes known as Playback Control (PBC).

Tip

Many older DVD players support CD-RW media only. The best way to find out what works is to try a memories disc on both types of media in your DVD player.

Where can I get memories disc creator software?

HP memories disc creator software comes bundled with many HP devices, including cameras, printers, and scanners. Check http://www.hp.com to find out more about HP products.

How can I print a label for my memories disc?

Your memories disc contains a PDF file that you can print out, cut, and insert in your CD Case for quick and easy identification. The file also contains three convenience label options templates that print on self-adhesive CD label media. You can purchase CD label media at any office supply store. For instructions, see print a CD jewel case insert and CD label.

On which operating systems can I play memories discs?

Most recent computers work well with an HP memories disc, including most computers with the Microsoft Windows operating system and Apple Macintosh computers.

To use a memories disc, a computer must have the following capabilities:

  • CD reader
  • One of the following internet browsers: - Internet Explorer 4.01 or later - Netscape 4.0 (or later)

Can I use a memories disc in a photo kiosk?

Most photo kiosks in retail locations work well with an HP memories disc. The best way to find out what works is to try it. Since there are kiosks from many vendors with many modes of behavior, it is not possible to precisely identify compatible systems.